Ku912's Terms & Conditions – Know it. Follow it. Stay safe.

Ku912 is a leading online betting and gaming platform in Bangladesh. These Terms and Conditions ("Terms") apply to all users of the ku912 website and mobile application. By registering or using the ku912 platform, you confirm that you have read, understood, and agreed to all of these Terms.

Below are the definitions of key terms used throughout this document:

• "Platform" refers to the ku912 website and mobile app.
• "User" refers to any registered member.
• "Bet" refers to any type of wager or bet.
• "Balance" refers to the amount of funds held in your account.
• "Bonus" refers to any promotional benefit offered by ku912.

To open an account with ku912, you must meet the following requirements:

• You must be at least 18 years of age. A national ID card or passport may be requested to verify your age.
• You must register using accurate and truthful information. ku912 reserves the right to suspend or close any account found to have provided false details.
• Only one account is permitted per person, household, or device. Creating multiple accounts from the same IP address or device will result in all associated accounts being banned.
• Your account password and login credentials must be kept strictly confidential. Sharing them with anyone is not permitted.
• Selling, transferring, or renting your account to another person is strictly prohibited.

Providing a valid mobile number and email address at registration is mandatory. ku912 may initiate a KYC (identity verification) process at any time, and you will be required to submit the necessary documents upon request.

The following rules must be followed when placing bets on ku912. ku912 reserves the right to void bet outcomes in the event of a breach of these Terms & Conditions.

• Once a bet is confirmed, it cannot be changed or cancelled unless ku912 offers a specific cash out option.
• If odds change, the updated odds will apply to your bet. Previous odds are not retained; however, bets that have already been confirmed will remain valid at the original odds.
• If incorrect odds are displayed due to a technical error, ku912 reserves the right to void the affected bets.
• Minimum and maximum bet amounts vary by market and event. The maximum limit will be displayed on each bet slip.
• Separate rules may apply to pre-match bets and in-play bets.

If a match is cancelled or abandoned, bets are generally refunded. However, specific rules may apply to certain events, as noted on the relevant bet slip.

Ku912 supports deposits and withdrawals via bKash, Nagad, Rocket, and other approved payment methods. The following payment terms and conditions apply:

• Deposits must be made from an MFS account registered in your own name and number. Third-party deposits are not accepted.
• Withdrawal requests are typically processed within 24 to 72 hours. Delays may occur on bank holidays and public holidays.
• Minimum deposit and withdrawal amounts are set on the platform and are subject to change.
• KYC verification may be required before a withdrawal can be processed. Withdrawals may be put on hold until verification is complete.
• In cases of suspected money laundering or suspicious financial activity, ku912 reserves the right to suspend payments and report the matter to the relevant authorities.

Ku912 regularly offers welcome bonuses, reload bonuses, cashback, and various seasonal promotions. It is important to read these bonus and promotion terms carefully:

• Each bonus carries its own wagering requirement, which typically ranges from 5x to 30x the bonus amount.
• Bonuses may only be used on eligible events and markets. Certain bets may not count toward bonus wagering requirements.
• Bonus balance and real balance are shown separately. Your real balance is used first.
• Each promotion may only be used once per user. Any attempt to claim a bonus multiple times from the same household or device will result in all bonuses being cancelled.
• Bonuses are generally valid for 7 to 30 days. Any unused bonus will be automatically forfeited once the validity period expires.

Ku912 believes betting is for entertainment — not as a source of income. We place the highest importance on the mental and financial wellbeing of our users.

• Deposit Limit: You can set your own weekly or monthly deposit limit.
• Self-Exclusion: You may request to have your account temporarily suspended for a specified period at any time.
• Cooling-Off Period: You can take a betting break ranging from 24 hours up to 30 days.
• Reality Check: You can set reminders to track how long you've been playing.

If you feel that you or someone you know may have a problem with betting addiction, please seek help. For more information, visit our Responsible Betting Visit the page.

Ku912 treats the protection of your personal data as its highest priority. What we collect and how we use it is outlined in our Privacy Policy details are provided.

• Your data is never sold to third parties.
• Payment information is secured with SSL encryption.
• Information may be disclosed in response to a valid request from legal authorities.
• You have the right to request access to, correction of, or deletion of your personal data.

Ku912 may suspend or permanently close your account for any of the following reasons:

• Violating any clause of these Terms & Conditions.
• Registering with false or misleading information.
• Operating multiple accounts or abusing bonus offers.
• Involvement in match-fixing, manipulation, or any other form of dishonest activity.
• As directed by legal or regulatory authorities.

If you have a dispute or complaint against ku912, we are always willing to resolve it through open dialogue. The process for submitting a complaint is outlined below:

• First, reach out to our customer support team via live chat or email.
• Submit a detailed description of the issue, including the bet ID or transaction number.
• The support team will typically provide an initial response within 48 hours.
• For complex cases, resolution may take up to 14 business days.
• If you are not satisfied with ku912's decision, you may appeal to an independent mediator.

Ku912 reserves the right to modify these Terms & Conditions, in whole or in part, at any time. The following policy applies to any such changes:

• For significant changes, at least 7 days' notice will be given in advance.
• Notices will be sent via email, SMS, or platform notification.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account and your remaining balance will be returned.

The date of the latest update will always be shown at the top of this page. It is your responsibility to review these Terms & Conditions regularly.